Privacy

Last updated 14 August 2026

The short version

We collect your details in two places only: the catering enquiry form and the feedback form. We use them to do the thing you asked for — quote your catering, or reply to your comment. We do not sell them, we do not advertise to you, and we run no tracking of any kind on this website.

Catering enquiries

When you send a catering enquiry we collect your name, phone number, email address, the date and time you want, the items you chose, and any notes you write.

We use these to:

• create your booking in the shop’s till system, so staff can price it and prepare it;
• contact you about that booking, by phone or email;
• email you a written quote, sent from our own shop mailbox;
• save you as a contact in the shop’s Google account, so the person arranging your order can call you back without retyping your number from a web form.

That contact record holds only the name, phone number and email address you entered yourself. Our system can create a new contact and does nothing else — it cannot read, change or delete contacts already in that account, and none of it is shared with anyone, imported anywhere, or used for marketing.

Feedback

When you leave feedback we collect your star rating, your comment, any dishes you tick, and — only if you choose to fill them in — your name, email address and phone number. All three are optional; you can leave feedback anonymously.

Your comment is emailed to the shop and stored so we can read a month at a time and see whether we are getting better or worse. If you give an email address we send you a short reply.

The form asks whether we may share your comment publicly. We record your answer, and we do not publish anything from anyone who did not tick it.

What we do not do

• No tracking. There is no Google Analytics, no advertising pixel, no Facebook tracking, and no third-party analytics of any kind on this site.
• No advertising cookies. The site stores one thing in your browser — a short-lived copy of the menu, so pages load faster. It contains no personal information and never leaves your device.
• No selling or sharing. We do not sell, rent or trade your details, and we do not pass them to anyone for their own marketing.

Other companies involved

Being honest about this matters more than a short list. Loading this page involves:

• Google Maps — the map showing where we are is embedded from Google, so Google can see your IP address when the map loads.
• Google Fonts and jsDelivr — the typefaces and two animation libraries load from these, which likewise see your IP address.
• Google reviews — the reviews shown here are fetched by our own server once a day, not by your browser, so viewing them sends nothing about you to Google.

If you order in person and pay by card, the payment is handled by Square, our card terminal provider. We never see or store your card number.

Where your details are kept, and for how long

Catering bookings and feedback are stored on our own server in Australia. Catering bookings are kept with the shop’s ordinary business records, which we retain for seven years as Australian tax law requires. Feedback is kept until you ask us to remove it.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it — including removing yourself from the shop’s contacts. Email banhmideli.au@gmail.com or ring 0468 990 009 and we will do it. You do not have to give a reason.

If we have got something wrong and you are not happy with how we handled it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Who we are

Banh Mi Deli, 105 Bay Terrace, Wynnum QLD 4178, Australia.
banhmideli.au@gmail.com · 0468 990 009

If we change how any of this works, we will change this page and update the date at the top.