Terms

The plain-English version of how ordering, catering and this website work.

Last updated 14 August 2026

Who we are

Banh Mi Deli, 105 Bay Terrace, Wynnum QLD 4178, Australia. Using this website or sending us an enquiry means these terms apply between us.

Ordering in the shop

Prices and the menu on this website are a guide, and can change — the price at the counter on the day is the one that applies. Items sell out; if the website still shows something we have run out of, we are sorry, and we will help you find something else.

Catering enquiries

Sending a catering enquiry is not a booking. It tells us what you would like, and we come back to you with a written quote.

A booking is confirmed when we have confirmed it with you and the deposit has been paid. Until then the date is not held.
The deposit holds your date. The balance is due when you collect.
Quotes are valid for 14 days. Beyond that we may need to requote if ingredient costs have moved.
Changing an order — numbers, items, timing — is usually fine with at least 48 hours’ notice. Closer than that we will do what we can, but the food may already be bought or made.
Cancelling with more than 48 hours’ notice: we refund the deposit in full. With less than 48 hours’ notice we keep the deposit, because the ingredients have been bought and the day has been set aside.

Allergies and what is in the food

Tell us about an allergy before you order and we will tell you honestly what is in a dish and whether we can make it safely for you.

We cook in one small kitchen, so we cannot promise any dish is free of traces of a particular ingredient. Gluten, soy, fish sauce, sesame, peanuts, egg and shellfish are all in regular use and share equipment and surfaces. If a reaction would be serious, please talk to us in person rather than relying on the website.

Feedback you send us

When you leave feedback, the form asks whether we may share your comment publicly. If you tick that box you are giving us permission to quote what you wrote — alongside your first name at most — in our shop or online. If you do not tick it, we will not publish it. You can change your mind at any time by emailing us and we will take it down.

Please only send us your own words, and nothing offensive or untrue about another person.

Using this website

The words, photographs and design here are ours. You are welcome to link to the site, save a page, or print the menu. Please do not copy the content to pass off as your own.

We keep the site accurate and running, but cannot promise it is available every minute or free of every mistake. If something on it looks wrong, tell us and we will fix it.

Your rights under Australian law

Nothing here takes away rights you have under the Australian Consumer Law, and nothing here is meant to. Our goods and services come with guarantees that cannot be excluded: if food is not of acceptable quality, tell us and you are entitled to a remedy.

Beyond those guarantees, and beyond what we are responsible for by law, our liability for any one order is limited to what you paid for it.

Sorting out a problem

Talk to us first. Ring 0468 990 009 or email banhmideli.au@gmail.com and we will try to put it right — in our experience that settles almost everything. These terms are governed by the law of Queensland, Australia.

Changes

If we change these terms we will update this page and the date at the top. The terms that apply to a catering booking are the ones on this page when the booking was confirmed.